You can place your order directly on the product page. Each product includes a simple guide to help you choose your piece, upload your photo and add the required details before checkout.
Once your order is placed, you will receive a confirmation email with your order details. If you don’t see it, please check your spam or promotions folder.
We accept major credit and debit cards, including Visa, Mastercard and American Express, as well as PayPal.
Yes. All payments are processed using encrypted and industry-standard security systems. We never store your payment information.
Yes. All applicable VAT and taxes are included in the price shown at checkout. There are no hidden fees.
Once your order is shipped, you will receive a tracking link by email.
At the moment, we are unable to offer urgent production. Each piece is carefully handcrafted, and quality is always our priority.
We currently deliver within the United Kingdom. We are working on expanding to Europe, the United States and Canada in the near future.
If you have any questions about your order or payment, you can contact us by email. Our support team will be happy to assist you.
support@pawqi.com
Yes. Our jewellery is thoughtfully packaged and perfect for gifting.
Each piece is made to order and carefully handcrafted. Production usually takes between 3–7 business days.
We transform your photo into a detailed design and finish each piece with precision and care. This process takes time to ensure quality.
Shipping times vary depending on your location, but delivery usually takes 5–10 business days after dispatch.
Yes. We offer free shipping on orders over £150.
Yes. Once your order is shipped, you will receive a tracking link by email. You can also track your order through our website.
At the moment, we ship within the United Kingdom. We are working on expanding to Europe, the United States and Canada.
Address changes are only possible within 12 hours of placing your order.
As each piece is made to order, we do not accept returns for personalised jewellery.
Refunds are only offered if the item arrives damaged or has a manufacturing defect.
We offer a 30-day warranty covering manufacturing defects from the date of delivery.
Please contact us within 48 hours of delivery, including clear photos of the issue. Our team will review your request and arrange a replacement or refund if applicable.
Normal wear and tear, accidental damage, misuse, water exposure beyond normal use, or changes made after delivery are not covered.
As production begins shortly after purchase, cancellations are only possible within 12 hours of placing the order.
Once approved, refunds are processed within 5–10 business days, depending on your payment method.
To keep your jewellery looking its best, we recommend gentle daily care and mindful use.
Yes. Our jewellery is designed for everyday wear. However, we recommend removing it during intense activities to preserve its finish.
Our pieces can handle light contact with water, but we recommend avoiding prolonged exposure to water, including showers, swimming pools and the sea
Store your jewellery in a dry place, preferably in its original pouch or box, away from direct sunlight and humidity.
Use a soft, dry cloth to gently clean your piece. Avoid chemical cleaners or abrasive materials.
Each product page includes sizing information to help you choose the most comfortable fit.
Some of our bracelets are adjustable, while others come in specific sizes. Please check the product description for details.
Use a flexible measuring tape or a piece of string to measure around your wrist. Add a small allowance for comfort.
We recommend using a ring you already own and comparing it with a standard ring size guide. If you are unsure, choosing a slightly larger size is often more comfortable
Please contact our support team. We’ll do our best to help you find the best solution.
